Mediation.
Humanising spaces, facilitating interactions
We support organisations in welcoming the public, mediating interactions and managing user relations in high-traffic environments.
Our teams are present on site to:
Welcome and guide visitors
Enable smooth interactions
Prevent tensions
Contribute to a calm and positive environment
Through a visible and proactive human presence, we help enhance the user experience and improve the quality of reception in public-facing spaces.
Training is central to our approach
At LINKO, every employee benefits from an onboarding programme upon joining, followed by continous training throughout their career within the company.
Our teams have completed AMIS training (Mediation, Information and Service Agent) and are also trained in:
- conflict management
- stress management
- public reception and interaction
- supporting people with disabilities
This commitment to continuous training enables our teams to act with accuracy, professionalism and sound judgement, even in the most sensitive situations.
Our operational expertise
Reception and guidance
Our staff welcome users, answer their questions and guide them in their journeys or movements.
They help make spaces more accessible and improve flow for the public.
Mediation and prevention
Our teams intervene to encourage dialogue and prevent tensions.
Through their presence and listening skills, they help create a calmer environment in public-facing spaces.
Assistance to people
Our staff remain attentive to people who may encounter difficulties.
They provide support when needed: guidance, information, assistance in case of discomfort, lost items or unexpected situations.
Information reporting
Using digital tools, our teams quickly report incidents or anomalies oberved on site, enabling a faster response from the relevant teams and services.
Where do we operate ?
- Public Transport: Welcoming and informing passengers, providing guidance and support across transport networks.
- Public institutions and services: Enhancing reception and supporting users in their administrative processes.
- Healthcare facilities : guiding patients and visitors, providing support in sometimes sensitive environments.
- Events and large gatherings : Welcoming, informing and directing visitors.
Our public liaison officers
LINKO public liaison officers play a key role in ensuring high-quality interactions with users.
Their role is based on :
- listening
- dialogue
- conflict prevention
- alert and action triggering
Their presence helps ease situations and reinforces the feeling of safety in busy environments.
Our Welcomers
As part of our operations within the Ilévia network, our reception staff are referred to as Welcomers.
They are responsible for:
- welcoming passengers
- guiding them throughout the network
- providing information
- assisting with their journeys
Their presence helps facilitate movement and enhance the overall passenger experience.
Client testimonial
Why choose LINKO?
Une expertise centrée sur l’humain
Our teams operate in environments where communication and public interaction are essential.
A visible and reassuring presence
Our staff are easily identifiable and positioned close to the public to facilitate interactions.
A reliable organization
LINKO relies on coordinators, managers, and field staff to ensure regular monitoring and uninterrupted service continuity.
Our commitments
LINKO is committed to a responsible approach by promoting:
Professional inclusion
Gender equality
The integration of people far from employment opportunities
The employment of people with disabilities
We also encourage the use of digital tools to reduce paper consumption and improve our practices.
Contact us
We are here to support you in assessing your needs, answering your questions and assisting you with your projects.
Please complete the form below and specify your request: our team will respond as promptly as possible.
