Professional call handling service.
Our specialised subsidiary manages incoming calls and alerts for companies and organisations requiring continuous service availability.
Our operators handle calls, assess requests and trigger the appropriate actions in line with procedures defined with each client.
This service ensures:
A service available at all times
Our teams can manage calls:
in the evening
at night
on weekends
on public holidays
or alongside your internal team’s working hours
This organisation ensures continuous service, even in cases of internal absence, peak activity or unexpected events.
Professional call management
Each call is handled according to protocols defined with the client, ensuring a clear and consistent response.
Our operators are trained to :
- assess requests
- determine the level of urgency
- direct calls to the appropriate contact
- trigger the required procedures (on-call duty, intervention, notification)
Each call is fully logged and precisely tracked.
Types of requests we handle
Depending on organisational needs, our call handling service can cover various types of calls.
Technical incidents and maintenance
- incident reporting
- technical fault reporting
- triggering on-call support
- monitoring interventions
Security and alarms
- intrusion or fire alarms
- PTI alerts (Lone Worker Protection)
- telephone verification (alarm verification)
- scheduled alarm management
Reception and information
- message taking
- caller routing
- handling urgent requests
Customer support
- first-level assistance
- call filtering
- handling requests outside internal service hours
Solutions for a wide range of sectors
Our call handling service supports organisations requiring responsiveness and service continuity.
Industry and sensitive sites
Industrial sites and companies with technical or security constraints.
Real estate and large complexes
High-rise buildings (HRBs), business centres, property managers.
Retail and shopping centres
Management of calls related to technical systems and security.
Healthcare and sensitive environments
Laboratories, specialised facilities and healthcare organisations.
Logistics and 24/7 sites
Warehouses and platforms requiring continuous availability.
SMEs and technical services
Companies needing support for maintenance or customer service.
Solutions for a wide range of sectors
Our call handling service supports organisations requiring responsiveness and service continuity.
Dedicated supervision and regular quality control.
Reception scripts and procedures tailored to each client’s needs.
Quick-reference guides and immediate escalation to the appropriate contacts.
Data processing in compliance with CNIL.
High-performance tools
Our operators use professional tools enabling:
- call traceability
- request tracking
- detailed reporting
- alert and action triggering
These tools provide clear visibility of operations and efficient service management.
Benefits for your organisation
Implementing a call handling service allows you to:
Improve caller satisfaction
- immediate response
- structured handling
- no missed calls
Ensure service continuity
- 24/7 availability
- emergency handling
- support outside internal working hours
Optimise costs
- no need for permanent internal teams
- shared resources
- flexible solution based on call volume
Secure operations
- professional handling of alarms and incidents
- clear and traceable procedures
- regulatory compliance
Contact us
We are here to support you in assessing your needs, answering your questions and assisting you with your projects.
Please complete the form below and specify your request: our team will respond as promptly as possible.
